Frequently Asked Questions
Check out our most common frequently asked questions. If you can’t find an answer you're looking for? You can reach out to us using our 'Contact Us' form or through our social channels.
Use our size guides which you can find on the product pages on our site, to help you find your correct size and conversions. If a product does not have a size guide on page, you can contact us for more information and we will do our best to assist.
As we are based in the UK, the sizes on the website are UK based, unless otherwise stated for example 24(UK7).
Once your order has been placed, we will work as quickly as possibly to ensure it is sent out to you. If you do happen to have any changes, please make sure you contact us as soon as possible. You can call us on +44 (0) 1744 730 985 or email us atsales@odsdesignerclothing.com
All packages are neatly prepared and your goods will be packaged securely to ensure your order arrives with you in perfect condition
If you are not completely satisfied with the goods you have received in your order, we accept returns for refund or exchange if returned within 14 days of delivery. You can find our full returns policy here.
No, we do not offer free returns. It is your responsibility to accept the cost of returning your order.
In case you are dissatisfied with the condition of your item upon receipt, kindly contact us before initiating a return. If there is a verifiable manufacturing issue with the item, we will provide you with a returns label.
UK orders placed Monday-Friday before 2.30pm will be dispatched the same day for next day delivery. (excludes weekends) Orders placed over the weekend will be dispatched on Monday for delivery on Tuesday. If you require Saturday delivery, please select this option at checkout
Orders outside the UK placed Monday-Friday before 2.30pm will be dispatched the same day via DHL and will arrive usually within 2-3 working days.
Once your order has been dispatched you will receive a tracking code to track your delivery progress.
Once your refund has been processed, you will be notified via email. Refunds usually take 3-5 working days to be returned to you via your original form of payment.
Yes, you can visit us in our Men's and Women's store at 44 Barrow Street, St Helens, United Kingdom, WA10 1RY. Our Jewellery Store is across the road at 41 Barrow Street and our Kid's Store is located around the corner on Claughton Street.
We are an official and authorised stockist for all the brands that we sell online and in store.